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Our Privacy Policy
Bright Angels believes it is very important to respect the privacy of individuals, and to make only safe and ethical use of the information that is provided through electronic channels.
Where we collect information we are doing so in order to offer you better services, both on the website and in the rest of our operations.
If any of the information we hold about you is inaccurate we will do our best to correct it quickly once you notify us.
Some of the information you give will be held in databases: we will ensure that these are secure and can only be accessed by authorised people.
This privacy policy describes:
- The information we collect through the website and emails
- What we do with it
- Who we share parts of it with
Our website staff are fully trained in the privacy policy and are aware that ensuring it is fully implemented is an important part of their jobs.
The information we collect and how we use it
You do not need to give any information to use the Bright Angels website. We do not collect any financial information on this website except where you choose to pay online via debit/credit card for factsheets.
We do not collect any mandatory demographic information, but we may ask you to provide some information voluntarily including completion of a questionnaire.
We may also ask you to complete surveys or questionnaires on the website from time to time. These will always be voluntary, but we may use the information from them to personalise the web site and to target marketing to relevant users.
We will ask you for your email address if you wish Bright Angels to contact you in this way, receive update information and newsletters through email or if you wish to pay online.
We may collect management information on our email campaigns, for example whether you have read an email sent by us, when and how many times. This information will be used to improve content and services and to inform groups of users about relevant products and services.
Who will have access to the information?
Any information you give will be available to Bright Angels. No information about you or your use of the site will be made available to any other organisation without your consent other than as anonymous usage statistics. Information about domain names or IP addresses will not be included in statistics made available to other organisations.
We may, however, need to share your information with our service providers and agents for the purposes set out in this privacy policy but we will ensure that it is protected.
We may disclose personal data in order to comply with a legal or regulatory obligation.
Information you give in response to surveys and questionnaires on the website will be used by Bright Angels itself to help determine policy and to help improve its services
We may follow up some survey responses by phone or email.
Technical information
Like most websites, our server gathers limited information about you during a session, including the IP address and domain name from which you are accessing the server. This information is used to help us improve the content, design and performance of the site.
The log files or the information they contain will not be made available to any third parties.
The website software is able to recognise the configuration of the computer you are using and the browser software you are using. This will help us provide you with an optimised experience.
This information is collected with your name and email address if you complete a contact us feedback form.
If you provide feedback via an online feedback form we will collect your name and email address.
Use of cookies
Cookies are small files stored in your computer’s hard drive by your web browser. Every visitor to the website receives a cookie. When you log in to the site our computer server will access these cookies so that it can recognise your computer, and make using the site easier for you.
Cookies allow us to track what pages and facilities on this site that you visit so that we can build up a profile of our users to target marketing and information to your needs.
Most web browsers automatically accept cookies but you can alter your settings so you are prompted every time a cookie is sent to you. You can also choose not to receive cookies at all. However, please note that if you have ‘disabled’ cookies in your browser this way you may not be able to use certain features on this Website.
For independent information about cookies you can go to www.allaboutcookies.org
Access to your Personal Information
You are entitled to see the information held about you and to amend or update any inaccuracies in your personal information. Please note that we are entitled to charge a £10 fee for providing you with access to your personal information.
If you would like to review or update your personal information please contact us.
Other web sites
The website and Institute emails may contain links to other websites. The Institute is not responsible for the privacy policies, content or practices of these sites.
Data Protection
This privacy statement forms part of Bright Angels commitment to the principles of the Data Protection Act 1998. For further details please read our Data Protection Policy. |
